Andrea Garraway

Lecturer
Business Management

EMAIL: agarraway@bmcc.cuny.edu

Office: F-830J

Office Hours: Mondays 9am-12noon EST

Phone: +1 (212) 776-6541

Expertise

Degrees

Courses Taught

3 CRS.3 HRS.NULL LAB HRS. HTT 200 HTT 200 (Introduction to Hotels, Travel and Tourism (Same as TTA 200)): This course introduces students to the backroom operations of the hotel, travel and tourism industry. Students will learn about career opportunities in airlines/airports; cruise ships and terminals; convention centers and symphony halls, travel agencies and tour operations; leisure and recreational sports activities; travel e-zines and magazines, as well as meetings and special events.
Course Syllabus
3 CRS.3 HRS.NULL LAB HRS. HTT 201 HTT 201 (Hotels, Travel and Tourism Technology (Same as TTA 201)): This course is designed for students to learn the operations of the hotel, travel and tourism industry as impacted by information technology (IT). Students will learn the IT needs of this global business and study the digitization of the back-office processes and value chains in the hospitality, travel and tourism industries that enable organizations to maximize their efficacy and effectiveness.
Prerequisite: HTT 200
Course Syllabus
3 CRS.3 HRS. HTT 350 HTT 350 (Customer Experience): This course is designed to examine the way customers feel about an organization based on their experience. Students will be taught practical frameworks to develop sustainable customer experiences and how to foster a customer-first culture in organizations. Through research, literature and experiential Learning Students will explore the skills needed to attract, engage and retain customers.
3 CRS.3 HRS.NULL LAB HRS. MAR 100 MAR 100 (Introduction to Marketing): The marketing system is described, analyzed and evaluated, including methods, policies, and institutions involved in the distribution of goods from producer to consumer. Emphasis is placed on the means of improving efficiency and lowering distribution costs.
Course Syllabus

Research and Projects

Publications

Honors, Awards and Affiliations

BMCC Faculty Award 2024

International CHREI-Concil on Hotel, Resturant & Institutional Education

American Hotel & Lodging Education Association

National Association of Colleges & Employers

NY Jobs CEO Council