Getting Help

By Chat

Need help from wherever you are? You can use our Chat service when the Library’s open for Online Help to ask us. Librarians are here to answer your questions.

In Person

Visit the Reference Desk to receive in-person reference and research assistance. Hours are posted at the desk.

Help with just about anything is available during library hours.

The Reference Desk is straight ahead as you enter the library, next to the windows with the gorgeous view of the Hudson River!

By Email

Send us an email with reference questions, information about the library, and research assistance (we do our best to reply within 24 hours when the Library is open).

Getting help in the library
You can always get help at the Library’s Reference Desk.

By Appointment

If you need very in-depth research help, you may also consider making an appointment with a librarian. Appointments are currently being done by Zoom or in-person.

By Phone

Call (212) 220-8139 for help with research, questions about what the library owns, and more.
Call (212) 220-1451 for help with fines, loans, and your library account.

Frequently Asked Questions (FAQs)

Our frequently-asked questions are located here.