Frequently Asked Questions

What does “Remote” or “Online Learning” mean?
At the Manhattan EOC remote learning means learning without being in-person. The Manhattan EOC uses Brightspace as our online classroom.  This is where your instructors will provide resources, offer their lessons, and stay connection to their students. We encourage students to check their emails regularly for updates from their instructors and utilize the Brightspace pages for their courses.

How do I “attend” class remotely?
Attendance is required at all courses on your schedule. Plan to attend the remote and/or in-person courses offered by your instructors.  Remote classes are held via Zoom.  Courses have a Brightspace page with additional info. If you will need to miss a class, contact your instructors and/or Advisors or Counselors. Remember, four (4) consecutive absences or six (6) total absences can jeopardize your enrollment.

How do I know if my classes will be 100% in-person, 100% remote, or hybrid (a mix of both)?
Nearly all classes at the Manhattan EOC are either fully in person or in a hybrid format. This information will be on your student schedule. You’ll see either a room number or a virtual environment listed.  Program specific information is available by program in the Academic and Career listings.

What does hybrid classes mean?
A hybrid class is one that meets in-person for some classes and remotely for others.

Will I be able to meet with my Academic Advisor or Counselor in person?
Yes.  Please visit them on the 15th floor, call or message them as appropriate.  Their contact information is available on our website.

What is Remind?
Remind is a communication tool that allows administrators, instructors, and students to communicate with each other via text message (SMS), or email on multiple devices (phone, laptop, or tablet).  Users do not see one another’s telephone number, so it allows for users to send text messages without knowing the other person’s number – keeping your personal information private.  Learn more by going to remind.com.  You can also download the App from the Android or Apple store.

The ATTAIN lab is a great resource.  How do we access the ATTAIN Lab?
The ATTAIN Lab Technology Coordinators (LTCs) will have courses in Schoology just like your Academic or Career Training classes. If you’ve never used the MEOC ATTAIN Lab, please complete the Enrollment Form online today.

  • Rosetta Stone® is available to ESOL students registered with the lab.
  • Aztec software is available to academic prep students looking to earn their High School Equivalency diploma who are registered with the lab.
  • Edmentum™ content for academic and career trainings is available for those who registered with the lab.
  • Multiple resources are available to students who were registered and are studying for Microsoft®, QuickBooks®, or Adobe® certifications.

How do I get a Student ID?
For enrolled students with a schedule, student IDs are issued during Orientation and throughout the semester Monday – Thursday from 11am to 2pm and from 4pm to 6pm in room 1526, the Public Safety office. A student ID is required to pick up physical textbooks.

How can I pick up books?
If you’re program has physical textbooks you will receive notification about this. General hours for the book room are Monday – Friday, 9:00am – 4:45pm.  Students must have an ID prior to picking up their books.  Student IDs are issued during Orientation and Monday – Thursday from 11am to 2pm and 4pm to 6pm in room 1526, the Public Safety office.

Who do I ask for help?
We’re happy to assist you.  Who to contact depends on your need or question. Your Academic Advisor or Counselor is your primary contact while at the Manhattan EOC.

  • If you need help accessing your Brightspace account email Academic Affairs at brightspace@man.eoc.cuny.edu.
  • If you want information about a specific course, contact your instructor in Brightspace. You can get their email and contact information from your course outline or by finding them in the faculty directory.
  • If you need help logging into Brightspace, Remind, or have any other general question about your program please contact your Academic Advisor or Counselor.
  • You can also use the live chat feature on our website between 9am and 7pm Monday – Thursday and 9am – 5pm on Friday.

Do I ever need to come to the Center in-person?
For Academic programs, our admissions exam (the TABE) is an in-person exam that takes up to 4 hours. This exam takes place before you have been admitted when you are an applicant to our program. Classes are also primarily offered in-person or in a hybrid format.

Will I be able to meet with my teachers in person?
This depends on whether your classes are 100% in-person, 100% remote, or hybrid.  Please refer to your schedule.

I haven’t been getting updates. How do I make sure I’m getting them?
The Manhattan EOC primarily uses your email on file to be in touch with you as well as the registered student group in Remind for that semester. Faculty also communicate with students in Brightspace.  You can update your Brightspace notifications.

  • Update your contact information (email address, phone, mailing address) by sending your full name and updated contact information to admissions@man.eoc.cuny.edu.  If you know your Banner ID please include it.  If you don’t know it, send the information in anyway.
  • To join the Fall 2024 Remind Group check the information in the Brightspace orientation section or ask your Academic Advisor or Counselor for assistance.

What do I do if I don’t have access to a computer or the internet?
The Manhattan EOC has a computer lab for student use located on the 15th floor.  It is open to students from 9am to 2pm and 3pm to 7pm. We have a limited number of Manhattan EOC Loaner Devices for student use. If you’re in need of a device please contact your Advisor or Counselor.  We are not able to provide internet access to students.

What do I do if I can’t keep up or if I feel online learning is too challenging for me?
Reach out to your instructor or Academic Advisor or Counselor.

Is there a COVID-19 vaccine mandate to attend in-person classes?
As of May 23, 2023 there is no longer a COVID-19 Vaccination mandate for in-person classes or services.