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BMCC also offers an e-mail based form of online tutoring available to all BMCC students.

Have a question about Online Tutoring?

Email: onlinetutoring@bmcc.cuny.edu

Phone: 212-220-1383

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Online Tutoring Guidelines

About Online Tutoring


Online Tutoring is one of the many ways that BMCC is extending its academics support services to students to make their college career a success. Online Tutoring provides students with live online tutorial sessions from anywhere they have internet access, as well as E-Tutoring (email tutoring) services.

What is Live Online Tutoring?

Live online tutoring utilizes audio, visual, electronic whiteboard and chat technology to provide students with virtual tutoring sessions anywhere they have internet access. Students can register for a virtual tutoring appointment or participate in live chat sessions with a certified tutor.

Which subject areas will be available for Online Tutoring this semester?

ACC 122/ 222/230/350
BIO 110/ 210/220/425/426
CIS 100
ENG 088/ 095/ 101/ 201/ 300+ (Also available for College Discovery Students)
HED 100/110
MAT 008/012/051/056/150/206/301/302/303 (Also available for College Discovery Students)
PHY 110/210/215/220
SPN 101(105)/ 102 (106)
Writing Center


What is the difference between Live Online Tutoring and E-Tutoring?

Live online tutoring utilizes audio, visual, electronic whiteboard and chat technology to provide students with virtual tutoring sessions anywhere they have internet access.  Students can register for a virtual tutoring appointment or participate in live chat sessions with a certified tutor.

E-Tutoring is an e-mail based form of online tutoring available to all BMCC students. E-Tutoring allows students to email a tutoring question* or written assignment to the college’s e-tutors for evaluation. E-tutoring questions are responded to within 24 hours of receipt Monday to Friday. Note: Questions submitted during the weekend, if not answered within 24 hours, will be answered on the following Monday except when classes are not in session.

Who will be tutoring me online?

All of BMCC’s certified tutors are dynamic individuals hired by subject. Tutors assist students in improving their understanding of course work. Online tutors at BMCC are required to meet strict qualifications and are constantly evaluated to ensure they are providing the best possible assistance.

When should I use Online Tutoring?

Students who are unable to attend tutoring sessions on campus or just prefer to learn in their own comfort zone are encouraged to utilize online tutorial services.

E-Tutoring is available 24/7 and can be used if there is no tutoring or chat session when you need assistance, or if you just have a quick question regarding a difficult topic in your coursework.

How does E-tutoring Work?

Students can submit a specific question regarding the course work in one of their classes or submit a written assignment for E-Tutoring at www.bmcc.cuny.edu/etutoring
When submitting your question, you should:

  • Be specific about the difficulties you are having with course content.  For example: “What is a thesis statement?” is a good question because the student specifies that s/he is having a problem understanding the definition of a thesis statement.  A question such as “I am en-countering problems writing my report. Do you have any suggestions?” does not specify the area of difficulty.
  • Include assignment, textbook name and edition, page number, and any other relevant materials.
  • Provide a valid e-mail address and ensure that you have sufficient space to receive your e-tutor’s feedback.
  • Demonstrate a satisfactory attempt to do your homework. Attempting to do your homework will indicate to the e-tutor your desire to learn and that you have read the textbook chapters.

How does Live Online Tutoring Work?

Students can sign up for live tutoring sessions via a fully interactive, virtual environment where they can meet with a tutor one-on-one or in a group.  Students should have access to a computer* equipped with a microphone and webcam and their tutoring link(supplied upon registration) to access the online session. Upon signing into an online tutoring session students must display their BMCC ID card on the webcam for verification by the tutor. In order to continuously improve online tutoring services, students are asked to complete a quick survey about the services they receive upon completion of an online tutoring session.

*Mobile devices such as smartphones and tablets can be used as well, but may restrict students’ ability to communicate in real time depending on the session

Is online tutoring a good option for me?

The e-learning readiness checklist self-check will help you decide if an online tutoring session would be a good option for you. It should take about 5 minutes and will give you an idea of what would be involved in receiving tutoring online. In addition, if you are interested in taking an online or partially online (hybrid) e-learning course at BMCC, you must complete this self-check before you register. Click here to take this self-check.

How to Make an Appointment for Online Tutoring?

Step 1: Go to www.bmcc.cuny.edu/onlinetutoring and click on “Start Now”.

Step 2:  Enter your Empl ID # for your User ID and Password then Click on “New Appointments”.

Step 3:  Select the date you would like to make your appointments. (Appointments can be made up to 14 days in advance, but no sooner than 1 hour before the start of any tutoring session.)

Step 4:  In the “Subject Area” box, type in the course you would like to receive tutoring for. Use the course’s 3 letter abbreviation and number. You may only make appointments for courses in which you are currently enrolled. When you find your course click on the “Search” button.

Step 5: After clicking “Search”, a list of available tutors will appear. Click on the drop down next to their name to see their schedule. Tutors with “(CD)” next to their name are reserved for College Discovery Students ONLY. Light green slots indicate available appointments. Dark green slots indicate an appointment in progress or past appointment.

Step 6: If you see a number in a slot, the number indicates how many more students can register for this appointment. (Note: The maximum number of students allowed in any online tutoring session is 5, unless otherwise is stated. However, some sessions are limited to 1 student per appointment, especially with Writing Tutors to review a paper.)

Step 7:  Move your mouse over the appointment you want and a green plus sign will appear.  Hover over the plus sign or click on it to get more details about the session. When you click on the plus sign for the appointment you want, a yellow pop-up window will appear with additional details.  Note the date and time of your appointment.

Step 8: The “Description” section will contain the link to access the online tutoring session. This link is unique for each appointment.

Step 9: Copy and paste the link from the description into the box numbered 4) “Specify Note”. This will make it easier for you to access your tutoring session from your homepage at the time of your appointment. (Remember: Appointments with “College Discovery” in the description are limited to College Discovery Students only.

Step 10: Ensure that the “Subject Area” field displays the class you are looking for assistance with. If a Tutor tutors multiple subjects you will need to select the subject you would like tutoring in by clicking “Select” in this field.

Step 11: When you click on “Select” you should see a list of class you are taking this semester. Choose the one you need help with and click “Accept”. Note the services the field indicates the type of online tutoring session. Click on “Accept” to save your appointment. After saving you may see the block turn red, indicating that your appointment has been saved.

How to Attend Your Online Tutoring Session?

Step 1: Go to the BMCC Online Tutoring Website and click on “Start Now”.

Step 2: Enter your Empl ID # for your User ID and Password.

Step 3: You will see your homepage.

Step 4: In the “My Appointments” box click on “View All”.

Step 5: You will see a quick view, two week calendar with your appointments here. Click on “View List”.

Step 6: A list will appear with all your scheduled appointments.

Step 7: Appointments appear in order of start time. Your next appointment will be at the top of this list.

Step 8: Check the box next to the appointment you are ready to attend. Click on the “Comments” button to get your session link.

Step 9: A yellow pop-up box will appear. Copy and paste the link next to your name into your web browser to access your session. (Note: Each session has a unique link.)

Step 10: You will be brought to a webpage with details about your tutoring session. Verify the subject, tutor’s name, date and time.

Step 11: Click on “Launch Class” to enter your online tutoring session.

Step 12: Enter your name and Student ID number as your screen name, then click on “Launch Class” to enter the session.

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