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Academic ASAP Program Manager- Associate Director of Recruitment and Retention

search extended, review of resumes begins 5/14/18

JOB ID #: 18008

ISSUE DATE: 12/15/2017

CLOSING DATE: 06/01/2018



Borough of Manhattan Community College (BMCC) is a vibrant, pluralistic learning community committed to the intellectual and personal growth of its students. BMCC bridges the economic and education opportunity gap for students, more than half of whom are the first in their families to attend college.

The ASAP Program at BMCC is designed to help motivated students earn an Associate degree with a goal of graduating at least 50% of students within three years. The program emphasizes enriched academic, financial and personal supports including comprehensive and personalized advisement, career counseling, tutoring, tuition waivers, MTA MetroCards and additional financial assistance to support textbook cost.

Reporting to the Executive Director, the Associate Director is responsible for planning, implementing and evaluating recruitment and retention strategies. The position supervises program recruitment, student engagement, support services and database management. In addition to the CUNY Title Overview, the Associate Director will assist the Executive Director with program planning and management, including but not limited to:


Oversee the supervision of the Recruitment and Retention Team, which includes, Recruitment Specialists; Recruitment Coordinator; Database Coordinator; Academic Program Specialist; Financial Aid Coordinator; Program and Engagement Coordinator; and Career and Employment Specialist.

Provides oversight over the distribution of ASAP incentives (e.g. MetroCard/Parking Decals; textbook voucher; tuition waiver; etc.)

Responsible for proposing, executing and evaluating outreach strategies to meet annual recruitment and engagement goals.

Manages extra-curricular and co-curricular programming to advance student learning and promote retention.

Collaborate with Financial Aid to ensure timely processing of students; faculty and department chairs to support student learning through discipline-based programming.

Work in conjunction with the Executive Director to establish retention goals and internal assessments.

Collaborate with other ASAP Associate Directors to assist the efforts of the advisement team, as well as Institutional Technology,

Institutional Effectiveness, Enrollment Management and other College offices to support recruitment and retention goals.

Support marketing and communication efforts.

Projects and other duties assigned by the Executive Director.


Accelerated Study in Associate Programs (ASAP) helps students earn their college degree as quickly as possible, by removing the financial, academic, and personal obstacles that many students confront. Key ASAP program features include a consolidated block schedule, cohorts by major, required full-time study and comprehensive advisement and career development services. Financial incentives include tuition waivers for financial aid eligible students, yearly textbook vouchers, and MetroCards for all students. Further information is available at

Reporting to the ASAP Director, the ASAP Manager is responsible for the daily administration of ASAP program activities.

Establishes semester block programs and manages and schedules all other academic support activities such as tutoring and workshops

Supervises planning and implementation of ASAP summer programming, including summer course taking, workshops, and the ASAP summer institute, and other special student activities

Assists Financial Aid, Registrar, and Bursar in evaluating student eligibility, finalizing registration, and verifying tuition charges

Assists the ASAP Director with required reporting and collaboration with other college units

Monitors and assesses data reports on a regular basis to ensure movement towards ASAP success benchmarks and to determine student support needs

Oversees advisement and delivery of comprehensive support services to ASAP students

Supervises professional and support staff

Performs related duties as assigned


Bachelor’s Degree with six years relevant experience in higher education.

The ideal candidate is a skilled manager with experience in recruitment, student retention practice and supporting high performance teams.

Strong leadership and supervisory skills.

Knowledge of program strategies to improve student success.

Proficient in database management, establishing data integrity and literate in outcomes assessment.

Ability to motivate and work within cross-functional teams.

Experience in team and project management.

Detailed oriented with strong organizational and problem-solving skills.

Proficient in managing multiple tasks and meeting strict deadlines with changing priorities.

Flexibility working with faculty, administrators, students and external stakeholders.

Strong analytical, critical thinking and interpersonal skills.

Excellent written and verbal communication skills.

Proficient in Microsoft Outlook, Word and Excel.

Work evenings and weekends, as needed.


Master’s degree in the field of higher education, student development practice or other related areas.


$71,723 - $84,678

Click here to apply:

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The City University of New York

Borough of Manhattan Community College
The City University of New York
199 Chambers Street, New York, NY 10007
212-220-8000 | Directory

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