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Academic Student Support Manager - CUNY Start Program

JOB ID #: 17614

ISSUE DATE: 10/11/2017

CLOSING DATE: 11/15/2017



Reporting to the Director of CUNY Start at the Borough of Manhattan Community College, and in addition to the CUNY Title Overview, the CUNY Start Manager/Program Coordinator ensures the successful implementation of the CUNY Start model, goals, and outcomes, including successful recruitment of students to meet established targets;

Supervises the CUNY Start team along with the Director, including: day­-to­-day management of staff, participation in performance reviews, communication of CUNY Start standard policies and program updates.

Establishes and maintains relationships on behalf of the CUNY Start program with campus departments, including admissions, testing, and any other departments that can assist with referral of students into the program and support their matriculation into degree programs upon completion;

Assists Director to ensure CUNY Start has appropriate space to operate, including classrooms, office space, and computer labs;

Works closely with the CUNY Start Campus Director, University Director and Central Office leadership team to develop and standardize program operations;

Collaborates with the CUNY Start curriculum and professional development team (math, writing/reading, and advisement) to support successful delivery of the CUNY Start curriculum and the development of teachers and advisors in the program's instructional model at his/her campus;

Involved with ongoing communications regarding CUNY Start with college leadership.

Works in a flexible, collaborative, and responsive manner with multiple stakeholders to achieve CUNY Start outcomes and goals;

Utilizes program data (provided by the CUNY Start Research and Evaluation team) to discuss CUNY Start outcomes with college leadership and for ongoing program development purposes.

CUNY Start is an innovative college transition program that provides intensive preparation in academic reading, writing, math, and college success. The program enrolls CUNY students who have been accepted to college, but are not yet ready for college level work based on their scores on the CUNY Assessment Tests. CUNY Start offers two program models: a full­time program for 25 hours a week that provides advisement and instruction in both math and writing/reading and a part­ time program for 12 hours a week that provides instruction in either math or reading and writing.

Both programs are supported by well integrated academic advisement components. The program is overseen by the University Office of Academic Affairs in partnership with seven CUNY colleges.


Manages a comprehensive support program to promote learning and academic success for a targeted student population.

Develops, recommends, and implements program goals and objectives to meet students' specialized needs; coordinates delivery of services across multiple functions, developing new programs and activities as needed

Advocates for students, and partners with academic and student support functions to ensure students effectively utilize programs and services; collaborates with counselors, mentors, and others assisting students

Maintains ongoing communications with targeted student population as well as department management, advisory groups, and external organizations

Collects data for, analyzes, and reports on activities and outcomes

Performs related duties as assigned.


Bachelor's degree and six years' related experience required.

Experience supervising a team of office, advisement or instructional staff required.

Master's Degree in education, higher education, student services or a related field strongly preferred.

Five years of work experience in education, preferably in adult education at the college level working with diverse populations.

Ability to work in a fast­paced environment with strong written and oral communication skills, along with knowledge of CUNY First­type data systems (PeopleSoft) preferred.


$61,394 - $97,628

Click here to apply:

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The City University of New York

Borough of Manhattan Community College
The City University of New York
199 Chambers Street, New York, NY 10007
212-220-8000 | Directory

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