Parchment Status - Incident History
Statuspage
Apr 13, 08:25 PDT
Completed - The scheduled maintenance has been completed.
Apr 13, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 12:35 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 28, 13:50 PDT
Resolved - This incident has been resolved.
Mar 11, 07:47 PDT
Identified - The Ellucian eTranscript Integration will be undergoing an upgrade and therefore unavailable from Tuesday March 19, 11:30 PM Eastern until Wednesday March 20, 7:30AM Eastern. During this time Parchment will be unable to accept or process orders for Members using the Ellucian eTranscript Integration. Please contact the Ellucian Action line for more information.
Mar 28, 13:50 PDT
Resolved - Starting around 12:30 PM PST on 3/28/2024, there were reports of a payment processing issue. We were able to identify and resolve this issue shortly after it was reported. If you were contacted by a learner attempting to submit an order within that hour and they received an error, please have them attempt to resubmit their request. We apologize for any inconvenince this may have caused.
Mar 23, 18:00 PDT
Completed - The scheduled maintenance has been completed.
Mar 23, 15:33 PDT
Update - Scheduled maintenance is expected to exceed the standard maintenance window. Target completion time is 5PM PST.
Mar 23, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:33 PDT
Scheduled - We will be performing backend database migrations and upgrades during this time.
Mar 20, 11:40 PDT
Resolved - This incident has been resolved.
Mar 19, 22:38 PDT
Investigating - Our Engineering teams are currently investigating an issue that is impacting the fulfillment and delivery of Adobe Certified PDFs on our P6, P7 and Award platforms. You may notice orders in error and we will attempt work to resolve these soon after our services are restored.
The City University of New York (CUNY) has partnered with Parchment as the service provider to process all CUNY Institution’s transcript orders online. Its service delivers automated processing of official academic transcripts where current, former and alumni students have the ability to access this web ordering service in obtaining their official academic transcripts.
Note: In accordance with the policies of the City University of New York, there is no transcript fee for transcripts going from one CUNY college to another CUNY college or affiliated units. If your transcript is in CUNYfirst, CUNY Admission/Registrar staff can access your record if needed for transfer credit evaluation and/or admission processing.
The Board of Trustees of The City University of New York approved the revision to the University Tuition and Fee Manual to allow students and graduates with unpaid tuition and fees to obtain official transcripts, diplomas, and enrollment/degree verifications from the University’s colleges.
How to Order an Official Transcript through Parchment
Students who are currently enrolled or have previously enrolled at any CUNY Institution must log into their CUNYfirst account, and go to their Student Center. Once on the Student Center page, follow the instructions below:
- On the Student Center page, select “Transcript and Verification”, then click on “Request Official Transcript”.
- Select the CUNY Institution from which you are requesting a transcript and have attended/enrolled.
- Enter in your email address and then click “Continue”. Confirm your personal information is correct. Once you confirm your personal information, create a password. After creating a password select “Create Account & Continue”. A confirmation email will be sent to your email you entered earlier that will have a confirmation code. Enter the confirmation code and then click submit. Once you create a Parchment account, you do not need to create another account when ordering more transcripts. You can log into Parchment and then select “Create New Order”.
- Next you will be asked Enrollment Information questions. Answer all, check the box, and click “Continue”. In the next page select “Order your Transcript”.
- The next page gives you delivery options of where to send your transcripts. You can select a specific place, individual, or send it to yourself. Once you select a destination you can then choose between electronic or paper.
- Once you submit your payment and complete your order, you will receive an email confirmation containing the Document ID Number (DID) and the receipt of the transcript order. You will be notified via email when your order status changes.
All Transcript Ordering Services page contains an “Information” section, which contains current information about the Institution you are requesting the transcript from. Such information listed may be relevant to a student ordering an official transcript:
- Information on sending an official transcript from one CUNY Institution to another CUNY Institution
Former/Alumni students who have used CUNYfirst previously, can sign on to their account and follow the same steps used as a current student, explained above, to request their official transcript on Student Center.
If you do not remember your username and/or password, please follow the instructions listed below.
- If you have a CUNYfirst account and have forgotten your username/password:
- Go to cuny.edu and select “Forgot Password” or “Forgot Username” to reset your password.
NOTE: If you need additional assistance with your CUNYfirst Username and password, please contact the Help Desk (Tech Resources & Help Desks) of the specific CUNY Institution.
If a former/alumni student has not used CUNYfirst when they were enrolled or are unable to order the transcript through CUNYfirst, a transcript order request can be directly made by clicking here. Once you land on the link, please select the institution that you were enrolled previously and continue on with the ordering process.
Transcript Ordering Online Status
After placing the transcript request order online, you can check the status of the order on the Parchment Tracking page. You can either sign into your Parchment account or search using your Document ID Number (DID) given to you on the receipt of your order.
If for any reason Parchment is unable to fulfill your order, you will be notified via email, or you may contact the Registrar’s Office (click Campus Registrars) of the CUNY Institution you have ordered your official transcript from.
Official Transcript Costs and Fees Information
For current pricing information review the Transcript Ordering Services page.
For additional fees and expedited shipping costs, please refer to the Payment Information section located inside the Transcript Ordering Services page.
Ordering in Person
Until further notice, students are highly encouraged to order their Official Transcripts online. Please see “Current Students” or “Former Students” Sections.
You can also visit Campus Registrar Offices to select the Campus Registrar’s home page for contact information in regards to transcript ordering.
Unofficial Transcript
Students who are currently enrolled in any CUNY Institution are able to obtain an “Unofficial Transcript”, free of charge, through their Student Center in CUNYfirst by following the steps below:
- Select “Transcript and Verification” tile.
- Once “Transcript and Verification” is selected, select the CUNY Institution from which you are requesting an unofficial transcript that you have attended/enrolled in.
- Select “View Report”, and in the “Report Type” dropdown, select “Student Unofficial Transcript” and click Submit.
*NOTE: It is recommended that you “turn off” pop up blockers in your browser to view the student unofficial transcript selected. Once this is turned off, the student unofficial transcript will open on a separate window.