| CUNY PORTAL (FAQ's) |
| A portal, on the internet, can be best described as
a gateway: a place where you can find information about a particular
subject (e.g., garden.com) or a starting place for more general information
(e.g., yahoo.com). Portals generally include search capability, easy
access to related information and/or sites, and the ability to customize
your view of the portal. |
| What is the difference between the CUNY portal
and the CUNY website? |
| The CUNY portal is a gateway to all things CUNY: college
websites, information about applying to CUNY, registering for classes,
events, campus directories, etc. While most of this information was
previously available, the CUNY portal makes it easier and faster to
find what you need. And if you register on the portal, the abliity
to customize your view will make future visits to the portal more
productive. |
| How do I register/login on the CUNY portal? |
| Click on the Log-in link at the bottom
of the left column of the CUNY web
site (www.cuny.edu). If you have previously registered on CUNY's
portal, type in your Username and Password and click on the Log-in
button. |
| If you have never registered on CUNY's portal, select
the Register Now link. A new page will display four
categories for registration: student, faculty, staff and alumni or
visitor. Select the appropriate link. Students, faculty and staff
must enter their last name, social security number and birth date
in order to validate their connection with the university. |
| Are you having problems with registering/logging
into the portal? |
| I forgot my password. How can I reset it? |
| Click on Log-in link on the bottom
of the left menu column of any CUNY
web site. Click on the "Forgot Your Password?"
link. Enter your Username where indicated. If it matches an existing
account, we will send a new password to your registered e-mail address. |
| I forgot my username. How can I find out what it
is? |
| Please click on the gray web support link at the bottom
of the page then the link. Fill out the online form and click . Please
include your full name, Date of Birth, and a contact phone number.
Alumni and Guests can re-register with a new username. |
| How do I customize my view on the CUNY portal? |
| To create your customized view you must register and
login. A new tab will appear in the upper right hand corner. Click
on "My Page" and select one of the "edit"
buttons to add or change information. |
| Find out more about personalizing
your page |
| Can I access my college’s website through
the portal? |
| Yes. From the college dropdown box, you can select
your college's portal page. From the portal page you can link to the
college website. |
| What browser works best with the CUNY portal? |
| The portal is best viewed using Netscape 6.x or higher,
Internet Explorer 5.x or higher, with Java enabled, and a resolution
of 800x600 or greater. There are known problems viewing the site with
Netscape 4.7.x, we recommend you use a later version. |
| I wanted to view a PDF file, but I got an error
message, what do I do? |
| Some documents have been created as PDF, which require
Adobe Acrobat Reader. You can get the free reader at http://www.adobe.com. |
| How long does it take to resolve portal problems? |
| Problems are usually fixed in 24 hours if reported
Monday - Friday before 4pm . Problems reported after 4pm on Friday
through Sunday will usually be rexolved by the following Tuesday. |
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The City University
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