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IT Associate, Level 1 (Provisional) - Telecommunication/Network

JOB ID #: 7979

ISSUE DATE: 04/22/2013

CLOSING DATE: 05/27/2013


I.T. Associates perform moderately complex professional work in technology-related disciplines.  While areas of specialization vary, typically I.T. Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report.  Work tasks include resolving complex technology problems and serving as a technical resource.   They have considerable latitude for independent initiative and judgment and may have supervisory responsibilities.
I.T. Associates should demonstrate mastery of one or more technology-related disciplines.
This job is in CUNY's Classified Civil Service.  The full specification is available on our web site at

Reports to the IT Manager or his designee:

Troubleshoots major telecommunications issues.

Identifies and completes telecommunications projects.

Day-to-day infrastructure support / maintenance.

Infrastructure design / architecture.

Provide telecom/data carrier provisioning, billing, and troubleshooting procedures, and implementation and operation of virtual infrastructures.

Configuration and optimization of all aspects of VoIP telephone systems and related network equipment and services including Cisco Call Manager.

Provide assistance and support to other Administrators in analyzing, troubleshooting and resolving (remote) network related problems.

Perform hardware and software installations, upgrades and maintenance of network infrastructures and components as directed, especially in the area of Cisco Routers, Cisco Switches and VLANS.

Work with other IT team members to develop design strategies and implementation plans for new initiatives and/or to resolve problems.

Provide design and software support for PBX, voice mail, voice networks, and video systems.

Act as technical resource for all assigned project work.

Act as technical escalation point for complex support issues.


Refer to CUNYfirst for a more detailed list of qualifications.

SALARY: $60,417

Access CUNYfirst portal.

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Borough of Manhattan Community College
The City University of New York
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