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Student Life Manager - Single Stop & Special Services

JOB ID #: 6835

ISSUE DATE: 10/23/2012

CLOSING DATE: 12/07/2012


Manages the development, implementation, monitoring, and evaluation of student programs and quality of life issues, promoting the personal development of a diverse student population.
Evaluates student needs and trends to develop a range of student services

Develops and administers specific programs and general activities in support of student needs

Develops relationships with college departments and outside community organizations to understand student needs and available development opportunities

Represents the College in campus-wide and university-wide groups and councils focusing on priority student issues

Manages staff, fiscal resources, and facilities supporting student affairs activities

Performs related duties as assigned.

The successful candidate will report to the Dean of Student Affairs. This position will be responsible for the day-to-day operations of the Single Stop program which provides free referrals to government sponsored services, referrals to legal and financial counseling and free tax preparation for students enrolled at the college.

Responsibilities include but are not limited to the following:

Coordinate the resources of internal and external service providers.

Supervise, coordinate and promote outreach to affiliate programs and flow of students into the office.

Conduct intake and assessment of students to facilitate referrals to partnering service providers.

Assist in research, development and assessment of programs and participate in ongoing trainings to ensure best practices.

Produce reports and feedback for internal and external constituents.

Ensure that follow-up with both students and partnering agencies occurs regarding referrals and outcomes and that the proper documentation of all student data is entered into a database in an accurate and timely manner.

Supervise staff and volunteers working in the Single Stop office.

Provide housing resources for students.

Outreach to agencies and organizations to provide additional services outside of Single Stop grant.

Provide assistance with major college-wide events such as commencement, orientation, registration and honors convocation.

Coordinate the production of all electronic and print materials, publications and social media related to the office.

Seek additional funding to support services for students.


Bachelor's degree and six years related experience required.
Bachelor's Degree (Master's preferred) in Social Work, Counseling, or a related field. Experience in a higher education setting preferred, preferably in a diverse higher education setting with prior experience in coordinating and evaluating college-level programs. Candidates must have excellent organizational, presentation, written and oral communication skills; have the ability to provide outstanding customer service in a fast paced, deadline driven environment; possess an understanding of the cultural, social, and educational needs of a multi-ethnic campus community. Experience with and commitment to working with low-income families and individuals. Proficiency in computer software including Microsoft Suite required. Work schedule will include some evenings and weekends.

SALARY: $55,602 - $79,242

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Borough of Manhattan Community College
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