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If you're parents are having trouble making payments on their Direct PLUS Loan, they should contact Federal Student Loan Servicing as soon as possible. They will help your parents choose the best course of action to take. Some options include:
If your parents stop making payments and don't get a deferment or forbearance, their loan account could become delinquent and then go into default, which has serious consequences.
If your parents default on their PLUS Loan: