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Office Operations

Students who choose Office Operations may select executive, legal, or education course offerings. Students who choose the Education course offerings are eligible to take the New York City School Secretary examination and to seek employment as secretaries to administrators in educational agencies and schools.

The legal course offerings are ideal for those who wish to work as secretaries in legal departments or in executive law offices. Students who wish to work as administrative or supervising secretaries in government agencies as well as in private industry should consider taking the Executive Secretary course offerings.

General Requirements

English Composition is the standard freshman writing course. The course introduces students to academic writing. By its conclusion, students will be ready for English 201 and for the writing they will be asked to do in advanced courses across the curriculum. Students completing ENG 101 will have mastered the fundamentals of college-level reading and writing, including developing a thesis-driven response to the writing of others and following the basic conventions of citation and documentation. They will have practiced what Mike Rose calls the “habits of mind” necessary for success in college and in the larger world: summarizing, classifying, comparing, contrasting, and analyzing. Students will be introduced to basic research methods and MLA documentation and complete a research project. Students are required to take a departmental final exam that requires the composition of a 500 word thesis-driven essay comparing and contrasting two essays.
Prerequisite: Pass the CATR and CATW tests.
This is a course that builds upon skills introduced in English 101. In this course, literature is the field for the development of critical reading, critical thinking, independent research, and writing skills. Students are introduced to literary criticisms and acquire basic knowledge necessary for the analysis of texts (including literary terms and some literary theory); they gain proficiency in library and internet research; and they hone their skills as readers and writers. Assignments move from close readings of literary texts in a variety of genres to analyses that introduce literary terms and broader contexts, culminating in an independent, documented, thesis-driven research paper. By the conclusion of English 201, students will be prepared for the analytical and research-based writing required in upper-level courses across the curriculum; they will also be prepared for advanced courses in literature. Prerequisite: ENG 101
This is an introductory survey course to health education. The course provides students with the knowledge, skills, and behavioral models to enhance their physical, emotional, social, intellectual and spiritual health as well as facilitate their health decision-making ability. The primary areas of instruction include: health and wellness; stress; human sexuality; alcohol, tobacco and substance abuse; nutrition and weight management; and physical fitness. Students who have completed HED 110 - Comprehensive Health Education will not receive credit for this course.
This course covers basic statistics, including: measures of central tendency, measures of dispersion, graphs, correlation, the regression line, confidence intervals, the significance of differences, and hypothesis testing, including z-tests, t-tests, and chi-square tests.
The aim of this course is to develop effective skills in speech communication. The student examines how to generate topics and organized ideas, masters elements of audience psychology and practices techniques of speech presentation in a public forum. All elements of speech production and presentation are considered.
5. Choose from AST 110, BIO 110, CHE 110, PHY 110..
6. Choose one course in anthropology, geography, history, philosophy, political science, psychology, sociology, or any Ethnic Studies social science course.
Total General Credits

Curriculum Requirements

Business and industry in the United States are surveyed broadly in this course. Emphasis is placed on the historical development, objectives, methods of operation, and the interrelationships of management, labor and government. Included is the study of new developments and trends in business administration and the problems they engender in the total management process. Required of all Business Management Students.
This course covers the total structure and character of modern business from initial organization through grouping of essential functions into operating departments. Management and the decision-making process, financing, operations, and marketing considerations are studied, with actual cases used to illustrate problems in small and big businesses.

Designed to help students creatively plan their careers, the course covers self-assessment, career exploration and practical job search skills.

Typically, the course includes the following topics:

  • identifying and classifying needs, interests, values and skills;
  • researching occupational and organizational alternatives;
  • job search techniques and resources for employment;
  • resume and cover letter preparation;
  • and job interviewing and follow-up.

Students who are required to register for the classroom course CED 201, Career Planning, should do so after completing all remedial requirements and accumulating more than 12 credits. After accumulating 30 credits, including 9 credits in their major, students who are matriculated with a 2.0 GPA or higher may register for Internship I (See CED 300).

Each student intern is assigned to a coordinator (a faculty member in the Department of Cooperative Education) who is knowledgeable about the student's field. The coordinator helps the student secure internship placement and serves as the student's instructor and advisor during the field experience. In addition, the student has a unique opportunity to discuss and evaluate broader goals and career objectives on an individual basis.

Cooperative Education interns are expected to: work fifteen (15) hours a week, complete a term project assigned by the coordinator, and be evaluated by the worksite supervisor. Most students work part-time, fifteen (15) hours per week, a minimum of 150 hours per semester, in a field related to their majors while remaining full-time students and receive two (2) academic credits. When possible, employers will offer interns a stipend or hourly pay. A student may accept a volunteer (non-paid) rather than a paid assignment in order to complete the necessary internship requirements.

Through the use of machine dictation equipment, the students will become proficient as machine transcribers. Emphasis is placed on the mechanics of correct transcribing skills. At registration students will be assigned a two-hour per week laboratory space in order to facilitate completion of production assignments.
Corequisite: OFF 110 or department approval
This course is designed to teach beginning students the fundamentals of keyboarding utilizing the touch typewriting approach. The course will emphasize the development of proper keyboarding techniques, speed, and accuracy. The keyboarding of basic business documents, such as letters and envelopes, inter-office memorandums, and tables will be taught. Speed requirements are 30 to 40 words per minute. At registration, students are assigned a two-hour per week laboratory space in order to facilitate completion of homework assignments.
This course is a continuation of Transcription I with emphasis on mailable copy, timed production, and advanced business documents. At registration, students are assigned a two-hour per week laboratory space in order to facilitate completion of homework assignments.
Prerequisite: OFF 101
This course develops keyboard production skills and proper formatting techniques of documents. Letter styles, manuscripts, and advanced tabulation projects are taught. Speed development is stressed. Speed requirements will be 40 to 50 words per minute for five minutes. At registration, students will be assigned a two-hour per week laboratory space in order to facilitate completion of homework assignments.
This course is designed to train students to plan, organize, write, edit, and rewrite business correspondence. Prerequisites: OFF 100 or 101 and 110, or departmental approval
This course is designed to teach students the basic word processing operations of a computer system; as creating, editing, formatting, storing, and printing documents. Also, the software's capabilities to merge documents and create headers and footers will be taught. Speed requirements will be 40 to 55 words per minute for five minutes. Prerequisite: OFF 110
This is a skills development course requiring the production of complex multi-page documents, including the preparation of tables utilizing horizontal scroll and reports containing a table of contents, complex tabulations, footnotes, and an index. Students will be taught the functions of the text processing utilities menu. Speed requirements are 50-65 words per minute. At registration, students are assigned a two-hour per week laboratory space in order to facilitate completion of homework assignments. Prerequisite: OFF 220 or departmental approval.
Total Curriculum Credits
Total Program Credits

1 Please note that MAT 012 or MAT 051 or exemption from Elementary Algebra is a pre-requisite for MAT 150.
2 For students whose first language is not English, SPE 102 will also satisfy this requirement.
3 Some Music courses are one (1) credit. A total of two (2) credits is required.
4 Choose from AST 110, BIO 110, CHE 110 or PHY 110.
5 Choose one (1) course in anthropology, economics, geography, history, philosophy, political science, psychology, sociology or any Ethnic Studies social science course.
6 In consultation with a faculty advisor in the Office Administration Department, students will determine the appropriate electives.
7 Choose from ACC 122, BUS 110 or CIS 100.

Business Management|Office Directory|Contact & Office Hours

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The City University of New York

Borough of Manhattan Community College
The City University of New York
199 Chambers Street, New York, NY 10007
212-220-8000 | Directory

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