Call us:	x8379
	E-mail:	helpdesk@bmcc.cuny.edu
	OR
	Stop by:	Room S-165
The College Computer Center will then dispatch a technician to correct the problem.

Can I use my new IP Telephone?
Yes.The new system is operational. You are requested to give your new number to your colleagues and the College Computer Center will forward your old phone number (346-XXXX) to your new number (220-XXXX). When we call you to disconnect your old number (based on usage reports we receive) OR you call the helpdesk for us to disconnect the old number (disconnects will be done on Mon,Wed &, Fri.). The new main number for the college is 212-220-8000. You can access the college web page under "directories" to get a full list of extensions.

How to call forward?
Hit the forward key (FWD) OR dial *60 to forward a call to the proper extension number.
To Cancel the forward, hit the FWD key again or dial *64.

How to change my password?
(PSWD) **4
The default PSWD's for your phone set is 0000 and voicemail is your extension (Ext.)

How to lock IP Telephone?
*77
This procedure should be done anytime you leave your desk or at the end of the business day or business week. This insurers that no unauthorized calls can be made (outbound) from your phone. Inbound calls can still be processed.

How to unlock IP Telephone?
*77 plus PSWD

How do I setup my voicemail?
You dial 8199 or 212-220-8199 (from outside) and follow the setup prompts. It is suggested that you use the handset to customize your voice mail.This will give you a better quality recording and will eliminate what is known as white noise levels.When you setup your voicemail for the first time you will be prompted to change your PSWD. It is suggested that you keep PSWD's in a safe place so that you can reference (in case you forget).

How do I get into my voicemail?
For inside the college you can dial 8199 and follow the prompts. From outside you dial 212-220-8199 and follow the prompts.

How do I dial by name?
All handsets have a keyboard under the front cover. Open the cover and start typing the first few letters of the person you want to call eg. "giu" and then hit the enter key(arrow pointing towards the keyboard) and the follow the prompts on the screen.

I have a 7XXX extension. How is that different?
With 7XXX extensions you can make outbound calls and call within the college. You CAN NOT receive calls from the outside. Phones with this type of extension should have the presence of a number that can receive outside calls.

What are extensions in the 7300 - 7416 range?
These are Emergency analog phones. They access the telephone system using a different pair of wires and should only be used if the primary IP Telephones are not working. They should not be used to conduct daily college business.

Will my fax number change?
Yes. As of 03/01/02 the College Computer Center will start migrating the old fax numbers to the new exchange.

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